Training is required to enable workforce to perform their jobs effectively by increasing the knowledge and skills of the workforce. Training is required to improve the overall development and behaviour of the workforce. Training could be of multiple types such as technical, communication, quality, management, behavioural, safety, etc.,
Training also helps in preparing the workforce to conduct well. They help in inter-personal skills, spoken skills, soft skills as well as written skills. They also help to train people on product or service knowledge so that customers perceive employees as experts and are able to communicate well. Training workshops are conducted to train employees on how to use the internet and the social media so that engagement can also be achieved over the internet.
Many of these cannot be thought over at school and it is very important that businesses perform sessions and workshops to keep their workforce in line with the companys practices and be the face of the company